Xcel - How it works

HOW IT WORKS

Client Onboarding Process

How Xcel Team an Accounting Outsourcing company In Australia works? At Xcel Team, we understand the effect that change management can have on your business and your employees, that’s why we ensure a seamless transition using our simple four-step onboarding process. Our approach provides complete visibility into our process, as well as our commitment to deliver exactly what we promise.

Dedicated Accounts Manager

A committed account manager is designated to collaborate with you in identifying the necessary prerequisites and gaining comprehension of the present processes.

Set Up Enablers

We arrange the communication tools, workflow management systems, and a step-by-step procedure for tracking performance. Our workflow management process has been refined to manage tasks and deadlines seamlessly with the use of intelligent tools.

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Future State Process

We will collaborate with you to establish the future state process and acquaint the tools and processes with the onsite and offshore team to guarantee a smooth transition.

Hypercare Mode

During the initial month, we will function in a "hypercare" mode to guarantee that your business operates normally. A senior manager will oversee the day-to-day activities with weekly touchpoints to ensure that any problems or gaps are promptly addressed.

COMMUNICATION

Contemporary technology serves as a valuable ally in facilitating communication, offering various channels for sending instructions and resolving queries. Optimal methods of communication include

Xcel Team offers a secure email account to its remote employees for regular email communication, which is safeguarded by 256-bit SSL encryption. Alternatively, you can also provide your employee with an email account using your domain.

Many widely-known and user-friendly software options are available for online chatting, which allow for the exchange of real-time messages.

Simply grab your phone and make a call - each remote staff member has been designated a phone number for easy and convenient communication at any time.

Online tools like Zoom, Skype, Meets are available for audio and video calls, which enable live video conferencing and meetings. Utilizing these tools can facilitate real-time resolution of your queries.

The remote staff member securely logs into the company's computer using a unique login ID and password and logs out once their work is completed. Despite working remotely, all data remains within your office environment.

The remote staff can access files securely without the need to download and repeatedly upload them if they are already stored on cloud-based services.

To have your remote staff complete a task, you can send them the necessary files via email or FTP. Once finished, they can send the task back to you.

We take great measures to ensure maximum levels of information security to maintain the confidentiality of client data. Our company is ISO 27001 certified, and we have a legally binding non-disclosure agreement in place to protect client data.

Hiring

Full Time Equivalent

Get Dedicated Resources for your Accounting Needs

Fixed Resource Rate

Works best for the Organizations that have continuous Volume of Work

Quick Turnaround Time (TAT)

Daily/Weekly Timesheets are provided

Bi-Weekly Billing

Per Hour Model

Useful for Project based Assignments

Pricing based upon the Type of the Project

Pay only for the Hours worked for you